Privacy Policy – Custom Boxes Chicago Data Protection

At Custom Boxes Chicago, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://customboxeschicago.com, place an order, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping/billing address, company name.
Order Information: Product details, artwork files, custom specifications.
Payment Details: We do not store credit card information. All transactions are processed securely via third-party payment gateways.
Technical Data: IP address, browser type, device information, cookies, and usage data for analytics.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Respond to your inquiries or support requests
Personalize your experience on our website
Improve our products, services, and website performance
Send you order updates, newsletters, or promotional offers (with your consent)

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

Shipping carriers to deliver your orders
Payment processors to handle secure transactions
Trusted service providers for website analytics, email marketing, or IT support (all under confidentiality agreements)
Legal authorities if required by law or to protect our legal rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and usage
Remember your preferences and cart items
Improve overall website functionality

You can control cookie settings through your browser. Disabling cookies may limit some website features.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of online transmission is 100% secure. We encourage you to take precautions when sharing personal information online.

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Withdraw your consent for marketing communications
Request a copy of your data we hold

To exercise any of these rights, please email us at support@customboxeschicago.com.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children. If we learn we’ve collected personal data from a child, we will delete it promptly.